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Help Center32 answers · updated June 2026
Questions, answered thoroughly.
Everything hosts and companions usually ask — membership, payments, verification, safety, privacy and the rules of the room. Search or filter by category.
Membership
Tiers, pricing and invitation policy.
4 answers
Gold (€2,400/yr) — access to the curated companion network, concierge chat, two flagship invitations per year. Platinum (€9,800/yr) — priority matching, private events, dedicated concierge, four flagship invitations and one members-only travel weekend. Centurion (€38,000/yr, by invitation) — fully bespoke calendar, global concierge desk, private jet routing, unlimited flagship access and the Founders Circle.
Centurion is closed to public application. Members are proposed by an existing Centurion or by a senior concierge after at least one year as Platinum in good standing. All candidates pass an enhanced KYC and an in-person interview.
No. Memberships are annual and prepaid — it protects the network from churn and keeps the room consistent. You do have a statutory 14-day right of withdrawal after sign-up, with a full refund minus any concierge time already used.
Yes. Memberships can be issued to a holding entity with up to two named beneficial users on Platinum and Centurion. KYC is performed on both the entity and the named individuals.
Payments & Escrow
How money flows, how companions are paid, how invoices look.
6 answers
Membership is paid annually by credit card, SEPA direct debit or bank wire. Each booking is paid separately into escrow before the event begins, then released to the companion after a 72-hour dispute window. VAT is broken out on every invoice.
Yes. €0 membership, €0 application, €0 KYC. OnlyVIP earns only from host memberships and host-side booking fees. Companions keep 100% of the fee they accepted for each event.
Funds are released from escrow within 48 hours after a successful event (once the dispute window closes). Payouts are made by SEPA or international wire to an account in the companion's own name.
Per event = base rate × duration × event tier. Tiers are City Evening (€250–600), Flagship (€800–2,400) and Multi-day Travel (€3,500–12,000+). The companion sees the exact pay before accepting and is free to decline.
No. Companions are self-employed contractors and remain responsible for their own income tax and social contributions. OnlyVIP issues a monthly statement that maps cleanly to most European bookkeeping software.
All billing and payouts are denominated in EUR. Hosts paying from non-EUR accounts will see the conversion handled by their card issuer or bank; OnlyVIP does not add a currency surcharge.
Verification & Safety
Identity checks, two-way ratings, on-event support.
4 answers
Government ID, biometric liveness, age check (18+) and a criminal background search where legally permitted. Verification usually completes within 48 hours and is renewed annually.
Full KYC plus a soft creditworthiness check at sign-up. Centurion candidates undergo an enhanced KYC including source-of-funds review.
A 24/7 concierge line, a silent in-app SOS that pings the local safety partner, real-time location share opt-in with a trusted contact and a no-questions safe-exit policy that always pays out at least 50% of the booking.
Accounts can be suspended within minutes pending review. Confirmed serious breaches result in permanent removal from the network and, where appropriate, a referral to law enforcement.
Booking & Events
Matching, scheduling, cancellation, multi-day trips.
4 answers
Hosts submit an event brief (date, city, dress code, language, vibe). The concierge curates a shortlist within 24 hours; the host selects and the companion confirms. Centurion members get same-day matching.
Yes. Your profile keeps a private favourites list. Repeat bookings skip the shortlist stage and go directly to the companion for confirmation.
Trips of 2+ days are priced per day with travel time, flights, accommodation and per diem covered by the host on top of the fee. The concierge handles visas, transfers and insurance.
Membership: 14-day statutory withdrawal. Bookings: free cancellation up to 48 hours before the event; inside that window, 50% of the fee is released to the companion. No-shows release 100%.
Privacy & Discretion
Data handling, pseudonyms, who sees what.
4 answers
Only OnlyVIP's verification team during KYC. On the platform, you appear under a chosen display name. Real names are revealed to a counterparty only at the moment of confirmed booking and only to the extent needed for the event.
On EU-hosted infrastructure (Frankfurt, primary; Dublin, failover). Identity documents are encrypted at rest and automatically deleted after a successful verification cycle.
Yes, at any time and without giving a reason. Financial records required by law are retained for the statutory period; everything else is purged within 30 days.
No. The descriptor reads "OV Members Ltd." by default. Centurion members can request a fully custom descriptor.
Experiences
Flagship events, salons, private trips.
3 answers
A members-only evening built around an opera premiere, an art fair opening or a chef's table — usually 30–60 guests, always with curated companions present and a strict no-press, no-phones policy.
Yes. Platinum and Centurion members can commission a fully private event; the concierge handles venue, catering, security and companion curation end-to-end.
Active hubs: Vienna, Zürich, Munich, Berlin, Paris, London, Milan, Monaco, Dubai. Trips and bespoke events run worldwide.
For Companions
Applying, expectations, control.
4 answers
Adults aged 21+ with strong communication skills in at least one of EN/DE/FR/IT, a valid government ID and the right to work in the EU or a corresponding setup in their country. We look for warmth, taste and discretion — not a specific look.
No. You set your availability and accept what fits. Saying no never affects your standing.
Yes. You can block specific hosts, cities, event types, dress codes or time windows without giving a reason.
Companions are booked for company — conversation, dinners, events, travel. Nothing beyond that is part of the booking or the platform. Any pressure to the contrary is a code-of-conduct violation and ends the membership.
Company & Legal
Who runs OnlyVIP, where, under which law.
3 answers
OnlyVIP is operated by OV Members Ltd., headquartered in Vienna, Austria, with operations teams in Zürich and Dubai. The founding team comes from hospitality, private banking and trust & safety.
Austrian law for the platform contract, with consumer protections of the member's country of residence honoured where applicable. Disputes are handled in Vienna or via an EU-recognised ODR body.
Press: press@onlyvip.com. Partnerships: partners@onlyvip.com. We respond within two business days.
Still wondering?
Speak to a concierge directly.
We answer membership and onboarding questions personally — usually within two business hours. Discretion guaranteed.